When I was told that, to be sure that you get TSA PreCheck, you should make the name on the reservation match your name on your ID exactly, including middle name, I changed my name on.Now the family’s tropical dreams are in jeopardy. Certainly United, the airline I fly most, does it that way. Learn more about Global Rescue.Answer (1 of 5): That seems to be how airlines do it. Global Rescue provides best-in-class services that identify, monitor and respond to client medical and security crises.
That’s a lot of American Airlines flight credit!In April 2018, Suminski and his family received the giant credit after American Airlines canceled their scheduled flight. That proved to be a $7,662 mistake. Confusion over the terms of his vouchers caused him to ignore visible expiration dates on the paper documents. That’s especially critical if you have high-value flight credits, as Suminski did. Airlines ground several 737 Max jets after Boeing reveals problem.Suminski’s case underscores the importance of ensuring that you understand the terms of any airline voucher or credit you possess. But is this just a lost cause?
The FAA has asked airlines like American Airlines to take more action against.
He knew it was time to make a plan to spend them.“In December, we booked flights to Hawaii for August 2019,” Suminski explained to me. He kept in mind the expiration date, which was clearly marked on each flight voucher: April 8, 2019.By the end of 2018, Suminski’s thoughts turned to his nearly $8,000 cache of paper flight vouchers. Suminski had no idea that the physical form of these credits would cause significant problems later.The family accepted the bundle of eight paper vouchers and Suminski tucked them safely away.
Until then our flights would be on hold.Suminski hung up the phone and he soon received a confirmation from American Airlines of the Hawaiian trip he had booked with his flight credit. She said I must do this exchange at least two weeks before our trip. Then she told me to bring the vouchers to the airport and exchange them for the tickets. I asked her what other options I had. She said after American Airlines received the physical vouchers, our tickets would be issued.Because of the high value of the vouchers I didn’t want to mail them.
This agent didn’t think he should wait.“The woman I talked to confirmed that the reservation was still in place,” Suminski remembered. He called American Airlines to confirm that he only needed to exchange the flight vouchers two weeks before the trip. That alert turned his thoughts back to the pile of paper flight vouchers. You can’t exchange expired flight credits for a trip to Hawaii on American AirlinesIn April of 2019, Suminski received an alert of a slight schedule change to his Hawaiian flight. But Suminski wouldn’t find out the truth for several months — after the flight credits had already expired.
He tried to reason with her and explained what the other representative had told him. The American Airlines agent told him that the $7,662 in paper flight vouchers that he held in his hands were now worthless. This American Airlines employee told me that I couldn’t exchange expired flight credits for our trip!” Surprise! Your paper vouchers are suddenly worth nothingSuminski says he couldn’t believe his ears. “I did exactly what the phone agent told me to do. He had waited too long to exchange his paper flight vouchers.“I went to the airport with all those flight vouchers and tried to exchange them for our tickets,” Suminski recalled.
Using our American Airlines company contacts, he made a plea for a review of his dire situation.As our publisher Christopher Elliott explains in his article on self-advocacy, it’s never a great idea to go straight to the top of the executive chain. He was outraged by the turn of events and the loss of his giant cache of flight vouchers. This representative was not going to budge.The only advice that the customer service supervisor could offer Suminski was to contact the corporate office.“She told me to write to Sean Bentel (Vice President of customer relations at the time),” Suminski remembered.So that’s exactly what Suminski did.
I did leave a voicemail I hope you have the opportunity to review.I’m sorry to learn you didn’t have an opportunity to use the travel voucher you received from American Airlines. I did try to reach you by phone but was unsuccessful. The rejection came straight from the top.Thank you for contacting us. Believe the expiration date on those paper flight vouchersSoon Suminski received a written rejection of his request to have his American Airlines flight credit reinstated.
Clearly visible was an expiration date of April 8, 2019. He still had the physical copy of the flight vouchers which he forwarded to me. Shared confusion over these flight couponsWhen I went over Suminski’s troubling tale, I could see that there seemed to be shared confusion over these paper coupons. Those paper flight vouchers expired on their displayed expiration date — all $7,662.In desperation, Suminski decided that he had one last chance to save his Hawaiian vacation: The Elliott Advocacy team. But the answer was the same. He tried to appeal the decision and once again explained the erroneous information the original phone agent gave him.
Unfortunately, he didn’t get the name of any employee(s) who gave him the incorrect guidance about the expiration date.Things weren’t looking very hopeful for Suminski’s tropical vacation. And Suminski had not presented those flight vouchers to the airline before they expired.I hoped that Suminski had the name of at least one of the American Airlines agents. And he was sure that these agents told him all he needed to do was exchange the paper flight vouchers for the tickets a minimum of two weeks before the flight.American Airlines transportation vouchers and eVouchers expire on the date indicated on the document. Suminski insisted that more than one American Airlines employee told him that his Hawaiian flights were protected. There was no question that the flight credits had expired by the time he presented them back to American Airlines.But, there was more to this case than simply missing an expiration date.
If had given me even the slightest indication that this would happen, I would have gone to the airport the very next day.That seemed like a reasonable assumption to me. Did Suminski’s many paper flight credits really hold this American Airlines reservation for months?But Suminski told me that the original agent asked him for all of his flight voucher numbers to hold these flights indefinitely.Because the agent took the flight voucher numbers, he believed he had redeemed the credits and that the expiration dates were then irrelevant.I thought I was done and that bringing them to the airport was merely a formality. The “hold” confirmation noted that it would cancel within 24 hours if payment wasn’t received. But the sheer value of the loss caused me to look closer for any sliver of evidence that could prove that there was shared confusion here.And then I found what I believed just might tip the scales in Suminski’s favor.I took a look at the flight information for Suminski’s Hawaiian flights.
So someone at AA did protect that reservation from being canceled. Good news! American Airlines restored your flight credit! You’re going to HawaiiI reached out to our executive contact at American Airlines and asked if the team could review the case despite the glaring problem of the visible expiration dates on the flight credit.The reason I’m bringing this case to you is that it does seem that someone at AA must have given him this incorrect information since I can see that even today his tickets for these flights are still pending (since December 2018). But I hoped our executive contact at American Airlines might be able to give the case one more look.
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